SAP Commerce Cloud: 10 Things You Should Know

SAP Commerce Cloud is one of five cloud solution platforms that comprise SAP S/4HANA (SAP’s ERP for large enterprises.) The other four platforms are SAP Marketing Cloud, SAP Service Cloud, SAP Customer Data Cloud, and SAP Sales Cloud. Assisted Service Mode offers real-time customer support, both online and instore. Customer service agents can get a 360-degree profile of the customer they’re serving, complete with demographics, purchase history, preferences, and past support tickets. Core B2C capabilities include an omnichannel, responsive storefront that promotes consistency across all devices, with powerful search functionality and tailored promotions and recommendations to increase customer engagement. It caters to the unique needs and desires of every customer by delivering personalized experiences from acquisition through to retention, unifying all touchpoints on a global scale. SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams.

• B2B punch out module now supports both SAP Ariba Level 1+ and Level 2 functionalities.
• Join our live Webcasts to hear from our experts on technical and business topics, road maps, new releases, and more – and watch previous Webcasts on demand.
• Commerce Cloud doesn’t come cheap; their prices are at the upper end of the spectrum with some customers paying over $1M per year for their SAP Hybris platform.
• For each area presented in the course, participants will write a “hello world” application.
• In addition, engaging with one-to-one customers helps understand the customers’ needs and deliver what they are looking for.
• Deliver personalized smart recommendations to customers throughout the storefront experience, including complementary products and suggestions based on the behavior of other shoppers.

Deliver personalized smart recommendations to customers throughout the storefront experience, including complementary products and suggestions based on the behavior of other shoppers. Boost preferred product recommendations according to business metrics such as revenue and units sold. Maximize conversions with enhanced A/B testing for product trends and related, recommended, and recently viewed products.

For clarity, SAP will not suspend use of the Commerce Cloud software, but restrictions will remain until the Commerce Cloud software version is upgraded to a current version under mainstream maintenance. Once a green deployment is approved, the current blue deployment will be replaced by the green one automatically. It supports embedding Orbeon Forms from JavaScript Application, allowing you to link from JavaScript web site or web application to forms created with Orbeon Form Builder. Multi-site support is implemented to enable data isolation for a certain site. The data is collected on company basis, which means no individual user data is collected. And you will even see the same configuration next time you log in, as this configuration is bound to individual user accounts.

Grow your business through enterprise-grade e-commerce

Furthermore, the feature Page Structure in the advanced edit mode in SmartEdit allows you to manage contents on a page with a tree structure. Its current version is 5.0, different from the latest version 4.3 of Spartacus. SAP greatly values customer feedback and offers several customer channels to influence SAP products, throughout the product lifecycle.

If you require additional support , SAP can put in place a services engagement to deliver an end-to-end upgrade. It also features an intuitive WYSIWYG editing tool that allows to control the storefront management. Create and execute promotional campaigns to advertise products and drive sales. You can use machine learning to send behavior-based recommendations to enhance conversions.

SAP Commerce Cloud Overview

The expectations have risen during the pandemic as customers have increased the frequency and spend on digital channels. Organizations have had to adapt to this ever-changing landscape to quickly meet the customer demands. This blog highlights the top features and enhancements recently released for SAP Commerce Cloud. Please join our webcast on December 8that 10AM EST to learn more and chat with our experts. The extensible, modular architecture provides a solid foundation for developing relevant and personalized experiences that keep your customers coming back. Share your expertise, get help, and stay up to date with your knowledge of SAP Commerce Cloud.

SAP Commerce Cloud creates all the necessary connections to get your application working properly through APIs. Personalized Search Recommendations displays the products that the user would most likely view, basing on their prior browsing history and the current search query in the search result page. When clicking a node of a nested component, the sub-nodes (sub-level nested components) are displayed and highlighted in the storefront view. When clicking a content slot node or a component in that node, you are automatically brought to to the selected content slot/component in the storefront view, and the content slot/component is highlighted as well. In addition to deprecating the accelerator storefront and the related addon extensions, as well as OCC template extensions since 2205 , the SAP Commerce Cloud, Composable Storefront is released in 2211 version. But what if you want to find out more beyond the brief summary in the release note, but you don’t have much time to go over the concrete details of the new features row-by-row in the feature table?

Want to Save Time During SAP Commerce Cloud Development?

A 360-degree view of the inventory across an organization is available from one cockpit and allows customers to easily buy, pick up or return products both online and in-store. Set up the sourcing and allocation rules for the repositories and physical stores to enhance the turnaround time and efficiency. In addition, the inventory visibility module offers transparent details on the stock availability to your customers.

B2B punch out module now supports both SAP Ariba Level 1+ and Level 2 functionalities. Especially the level 2 support enables buying organisations to search for and find PunchOut items within their procurement application, instead of having to search each suppliers’ site directly. Run SAP solutions at peak performance with services, including onboarding resources, embedded teams, remote support, self-services, and innovation strategies. Understand the search and navigation module ; identify the features of adaptive search module; manage and customize the rule engine based promotion module; Explain the pricing mechanism. Part 2 – SAP has releases every May, my understanding is there will be a 2305 release, why not push to EOMM of min 09/22 to allow customers to migrate to the most current version.

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content at any time. SAP Commerce Cloud empowers companies with out-of-the-box modules with ready-to-use functionality.

It’s reliable

Enable your team to succeed in the project implementation and become fully competent in adopting the solution. Check out the guided materials and create your own enablement plan based on your needs. Promote offerings that are valuable to your customers and business with real-time personalization, recommendations, and merchandising. Network with other SAP Commerce Cloud customers, get insights from product experts, share your knowledge, and attend year-round events. Since SAP Commerce Cloud is based on open APIs, it can be quickly integrated with third-party solutions as well. We offer many prebuilt integrations to third-party solutions through SAP Store.

Everything is included with the product; you don’t need to make all kinds of decisions on architecture or having to create it from scratch. You get a full e-commerce application with all the necessary connections available on day one. It’s much easier to onboard new engineers to the team knowing that the architecture is set in SAP Commerce Cloud.

This solution allows us to view and manage customer orders from start to finish, streamlining order fulfillment, and improving the shopping experience. SAP commerce cloud Order Management gives the customers a range of buying, collection and returning options while completing orders quickly and efficiently. Talking about the business benefits of SAP, it allows business owners to deliver incredible, customized experiences to their customers. However, the common reality is that the cloud is better suited to smaller or microservices-based applications.” However, that rule of thumb does not apply to SAP Commerce Cloud. It provides all the benefits of the robust environment and the agility and flexibility that comes from cloud-based infrastructure.

Having developers that work in Java will be a requirement as well to move into this solution. https://globalcloudteam.com/’s architecture is one of the most important aspects of the product. Providing users with a clear and consistent architecture is one of the major benefits of using SAP Commerce Cloud.

Simplify operations on a unified commerce platform with an extensive set of features for B2C, B2B, D2C, B2B2C, and other business models. Also, through self-service options like “Organization Management,” where customers can define order approval workflows, and “Quote Negotiation”, where customers can request quotes to be reviewed by managers. The checkout has B2B-friendly features like PO number entry, auto-replenish, and the ability to charge an account rather than a credit card. An introduction to the Cloud Portal, where you will self-service your infrastructure and access tooling to support your site including monitoring and logging.

It’s cloud-based

And real-time insights fuel discovery and visualization tools that uncover customer interests, behavior, and sentiments. Marketing Cloud pulls data from any channel to create a single, unified view of customers, identifying the most profitable audiences on which to focus marketing efforts. Commerce Cloud gives users a single view of inventory across an entire organization. This means a single source of truth for the seller and complete omnichannel flexibility for the customer. Customers can buy, collect, and return anywhere without messing up stock levels.

The solution also comes with powerful and comprehensive B2B commerce capabilities. Armed with this data, users can curate deeply personalized shopping experiences for their customers by refining online product displays , recommendations, offers, and remarketing at the individual level. Cover more headless commerce scenarios with out-of-the-box use cases, new public storefront APIs, and sample stores for Spartacus. Achieve clean, decoupled integrations for B2B scenarios with updated integration hooks, event logic, and cXML APIs that enable punchout from procurement tools into SAP Commerce. We can segment the customers on the basis of their closeness, such as a brand, a style, a color, usability, interests.

B2B Commerce

Digital commerce expands that concept by including all the touch points and processes throughout the entire customer journey. This means that all the tools, processes, and technologies used to create the online offer are critical to the overall definition. It also encompasses the inclusion of physical sales channels, such as your store network, into your digital commerce strategy. SAP Commerce Cloud solutions can help you ease the buying process for your customers with a smooth experience – from search to sales. A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership.

What does SAP Commerce Cloud do?

We continue to deliver innovation to the market through SAP Commerce Cloud and through a robust ecosystem of worldwide partners who help our customers realize market opportunities. We’re thrilled that the number of partners we work with continues to grow in the SAP Store, expanding offerings of differentiated and unique capabilities to our customers. Here are some examples of new partners delivering additional value to SAP Commerce Cloud. Customers today have many more digital channels to interact and make transactions with than in the early days of digital commerce.

It requires extensive training

Bolt powers checkout, identity, accounts, payments, and post-purchase infrastructure, helping to reduce friction for the customer and driving higher conversion for the business. AI-powered personalized recommendations across all touchpoints, SAP Commerce Cloud gives you the tools to position the right product to the right customer at the right time. Our recent innovations this year reinforce our commitment to our customers. Now you can innovate faster on a composable and even more flexible SAP Commerce Cloud platform. Now that SAP Commerce Cloud is live, it’s time to transition to ongoing governance and adoption. Engage with subject matter experts on new feature enhancements and explore SAP Commerce Cloud product development roadmap.